Frequently Asked Question
How can you help?
We’re here to make your shopping experience as seamless and enjoyable as possible. Whether you’re looking for detailed product information, guidance on selecting the perfect piece, or assistance with your order.
What is a return policy?
If you’re not completely satisfied, our return policy makes it easy to send items back. Find answers to common questions about how to initiate a return, eligible items, timeframes, and the refund process. We’re here to ensure your return is as smooth as possible.
What payment methods do you accept?
We offer a variety of secure payment options to suit your needs. Learn about the different methods we accept, including credit/debit cards, PayPal, and more. Our FAQs provide detailed information on how to complete your purchase, ensure payment security, and handle any issues you might encounter.
Do you sell gift cards?
Give the perfect gift with Cortez gift cards! Explore our FAQs to learn how to purchase, redeem, and check the balance of your gift card. Whether you’re treating someone special or letting them choose their favorite piece, our gift cards are a convenient and thoughtful option. Need more details? Our customer service team is here to help!